Payment Policy

Effective Date: June 12, 2025.

At GetLabubu, we strive to offer our customers a transparent and secure shopping experience. This Payment Policy outlines our practices related to payment processing for all products and services purchased on our website. We encourage you to review it thoroughly.

 

1. Accepted Payment Methods

To provide flexibility and convenience, we accept a variety of payment methods, including:

  • Visa 
  • Mastercard 
  • Shop pay 
  • Paypal
  • American Express
  • Maestro
  • Cartes Bancaires

2. Payment Process

Checkout Steps:

  • Add your desired products to the cart.
  • Click on the cart icon and proceed to checkout.
  • Enter shipping information and select a shipping method.
  • Choose your preferred payment method from the options available.
  • Enter your payment details in the secure form.
  • Review your order summary and confirm your purchase.

Upon order submission, you will receive an email confirmation detailing your order. If there are any issues with processing your payment, we will notify you as soon as possible.

 

3. Currency

All prices are given in USD($). Our website is based in France,Warehouse in Hong Kong and prices are shown in USD($) by default. However, for the convenience of our international customers, prices are automatically converted and displayed in your local currency, based on your location. At checkout, you will be charged in the currency displayed. If your local currency is not supported, the prices will remain in USD($). All prices on our website are inclusive of VAT (Value Added Tax) at the applicable rate.

 

4. Order Confirmation and Invoice

After a successful payment transaction, you will receive an Order Confirmation email. This email will contain:

  • Order Number
  • Summary of items purchased
  • Total amount charged
  • Shipping details

This confirmation serves as your official receipt. Please keep it for your records.

 

5. Payment Security

We prioritize your security. GetLabubu uses industry-standard SSL (Secure Socket Layer) technology to encrypt sensitive information during transactions. Our payment processing partners comply with PCI-DSS (Payment Card Industry Data Security Standard) to ensure the highest level of security for your data.

 

6. Payment Authorization

By submitting your payment information, you authorize GetLabubu to charge the specified payment method for your total purchase amount. In the rare event that your payment method cannot be authorized, we will notify you via email and your order may be canceled or put on hold until the payment is resolved.

 

7. Refund and Cancellation Policy

  • Cancellations: If you wish to cancel your order after payment has been processed, please contact us at info@getlabubu.com within 24 hours of placing your order. Refunds will be processed according to the method of payment used.
  • Refunds: Please refer to our Refund Policy (https://getlabubu.com/policies/refund-policy), which outlines eligibility for refunds, processing times, and related procedures. Refunds can take 10 business days (Mon-Fri) to reflect on your account depending on your bank's processing times.

8. Changes to Payment Information

You can manage your payment methods through your GetLabubu account. If you need to update your payment information, please follow these steps:

  • Log in to your account.
  • Navigate to "Account Settings" or "Payment Methods.”
  • Add, update, or remove your payment information as necessary.
  • Save changes to ensure your new information is processed for future transactions.

9. Fraud Prevention

To protect our customers and prevent fraudulent activities, GetLabubu reserves the right to conduct verification checks on payments. We may reach out for additional information or confirmation for certain transactions deemed high-risk.

 

10. Contact Information

If you have questions or concerns regarding your order or this Payment Policy, please do not hesitate to reach out to our customer service team. We are here to help!

Company Name: GetLabubu

Office Address: 43 rue de maubeuge, 75009, Paris, France

Warehouse Address: 150 Kennedy Road, Wan Chai District, Hong Kong.

Business Hours: 9:00 AM - 5:00 PM (Mon - Fri), (GMT+01:00) Central European Standard Time (Paris)

French Helpline: +33112345678

Hongkong Number: +852 69606541

Mail: info@getlabubu.com

Thank you for choosing GetLabubu. We look forward to providing you with exceptional service. We appreciate your business and are committed to providing you with the best service possible.