International Customs Duties & Import Taxes

Effective Date: June 12, 2025

Business Name: GetLabubu

Website: https://getlabubu.com

At GetLabubu, we proudly ship our exclusive Labubu figures worldwide. While we aim to make the shopping experience as seamless as possible, it's important to understand that customs duties, import taxes, and other related fees may apply depending on your country’s regulations.

This page explains how customs duties work and what you, as a customer, should expect when placing an international order.

 

Do International Orders Incur Customs Duties?

Yes — in many cases, orders shipped outside of France or Hong Kong may be subject to customs duties, taxes (such as VAT or GST), handling fees, or other import-related charges once the package reaches your destination country.

These charges are determined by local customs authorities and are not included in your GetLabubu order total or shipping fee at checkout.

 

Who Pays Customs Duties and Taxes?

The customer is responsible for paying any customs duties, import taxes, or local handling charges.

These fees are:

Not collected or controlled by GetLabubu

Not included in your order subtotal

Payable upon delivery or clearance by your local customs authority

Failure to pay customs fees may result in the package being held, delayed, or returned. In such cases, we are not liable for additional shipping or customs charges incurred.

 

Which Countries May Charge Customs Fees?

Any country outside of France or Hong Kong may impose import charges. Here are examples of how some regions handle customs:

 

How Can I Check If My Country Will Charge Duties?

We recommend contacting your local customs office for the most accurate and up-to-date information about:

Duty and tax thresholds

Applicable import rates

Any required documentation

Declaration and Labeling

All packages are labeled as "merchandise" and include:

A commercial invoice

Accurate product descriptions

The actual value of the item(s)

We do not mark orders as "gifts" or undervalue packages, in accordance with international laws and ethical shipping practices.

 

Customs Processing Delays

Occasionally, international shipments may be delayed due to customs inspections. While we work with reliable carriers to ensure quick delivery, customs clearance is beyond our control.

We recommend allowing extra time during holidays or for high-value orders.

 

Refusing to Pay Duties

If you refuse to pay applicable customs fees:

Your package may be returned or abandoned.

You may not be eligible for a refund of the product or shipping fee.

You may incur return shipping or penalty costs, which we cannot cover.

 

Need Help or Have Questions?

If you have questions about customs or need help understanding your country’s import rules, we’re happy to assist you.

Business Name: GetLabubu

Office Address: 43 rue de maubeuge, 75009, Paris, France

Warehouse Address: 150 Kennedy Road, Wan Chai District, Hong Kong.

Business Hours: 9:00 AM - 5:00 PM (Mon - Fri), (GMT+01:00) Central European Standard Time (Paris)

French Helpline: +33112345678

Hongkong Number: +852 69606541

Mail: info@getlabubu.com 

 

Summary

GetLabubu ships worldwide — customs duties may apply.

Customers are responsible for any import-related charges.

Check with your country’s customs office before placing an order.

We cannot undervalue shipments or mark them as gifts.

Delays due to customs are outside our control.

We appreciate your understanding and are here to help make your collecting experience smooth and joyful — no matter where you are in the world.

Last Updated: June 12, 2025