Accessibility Statement
Effective Date: June 12, 2025
Business Name: GetLabubu
At GetLabubu, we believe that everyone deserves equal access to the joy, nostalgia, and creative wonder that our Labubu collectibles bring. We are committed to making our website and services accessible and inclusive to all individuals, including those with disabilities.
We understand that accessibility is a shared responsibility — and it’s one we take seriously.
Our Accessibility Commitment
We are working hard to ensure that getlabubu.com is usable by the widest possible audience, regardless of technology or ability. Our ongoing efforts are aligned with internationally recognized standards such as the:
Web Content Accessibility Guidelines (WCAG) 2.1, Level AA
European Accessibility Act
UN Convention on the Rights of Persons with Disabilities
Americans with Disabilities Act (ADA) (for U.S. users)
Our goal is to provide a seamless and engaging experience to every visitor, whether you're browsing with a screen reader, navigating with a keyboard, or using voice assistance technologies.
What We’re Doing to Help
Here are some of the key steps we’ve taken (and continue to take) to support accessibility:
Design & Development Practices
Clean, structured HTML for assistive technologies
High contrast text and background color combinations
Logical navigation order for screen readers and keyboard-only users
Consistent and clear layout with accessible font sizes and labels
Keyboard & Screen Reader Compatibility
Full keyboard navigability across all interactive components
Proper heading structures and ARIA roles for screen readers
Skip navigation links and focus indicators
Image & Media Accessibility
Descriptive alt text for essential images
Captions and transcripts for promotional videos where applicable
Avoidance of autoplay features that may interfere with user control
Forms and Checkout Accessibility
Labeled form fields and clear error messages
Accessible dropdowns, buttons, and cart functionalities
Secure checkout process compatible with screen readers
Third-Party Tools & Services
Our website integrates third-party services such as:
Payment providers (PayPal, Shop Pay, Apple Pay)
Shipping couriers (DHL, FedEx, UPS)
Analytics platforms (Google Analytics)
While we make efforts to ensure these services are accessible, they are governed by their own accessibility policies, which may differ from ours. We encourage users to review those separately and reach out to us if any accessibility issue arises during their use.
We’re Still Improving — And Your Feedback Helps
Accessibility is an ongoing process. We continuously review and improve our website through:
Internal accessibility audits
Feedback from users like you
Updates to meet evolving standards and technologies
If you face any difficulty accessing content or using any feature of our website, we want to hear from you. Your feedback allows us to improve and serve you better.
Contact Us for Support or Suggestions
Whether you’re requesting an accessible alternative, reporting a problem, or just need help using our website, we’re here for you.
Business Name: GetLabubu
Office Address: 43 rue de maubeuge, 75009, Paris, France
Warehouse Address: 150 Kennedy Road, Wan Chai District, Hong Kong.
Business Hours: 9:00 AM - 5:00 PM (Mon - Fri), (GMT+01:00) Central European Standard Time (Paris)
French Helpline: +33112345678
Hongkong Number: +852 69606541
Mail: info@getlabubu.com
We aim to respond to all accessibility-related inquiries within 2 business days (Mon - Fri).
Children & Accessibility
Our products are intended for individuals aged 18 and older. We do not knowingly collect information from children under 18, and our accessibility practices are aligned with this age restriction to ensure responsible use and compliance.
Legal & Regulatory Compliance
This Accessibility Statement reflects our ongoing commitment to compliance with:
The EU General Data Protection Regulation (GDPR)
The French Digital Accessibility Act (Loi n° 2005-102)
The Accessibility for Ontarians with Disabilities Act (AODA)
The U.S. ADA Title III regulations
If you believe we are not meeting applicable accessibility requirements, you have the right to file a formal complaint with a local regulatory authority. We kindly ask that you also notify us so we can attempt to resolve the issue directly and promptly.
Future Improvements
We’re currently exploring additional improvements including:
Optional accessibility profiles for visual impairments, ADHD, and cognitive support
Dark mode/light mode toggle
Multilingual accessibility features
Thank you for being part of the GetLabubu community. We’re honored to serve a global audience, and we’re dedicated to making sure every customer — regardless of ability — feels welcomed, valued, and empowered on our site.